Things To Consider Before Purchasing

New Water Heaters

When Considering a New Water Heater, we will ask you the following questions to make sure you are purchasing the right equipment for your home:

Helpful Tips & Information For

Some Common Water Heater Issues

#1 - Thermal Expansion

Water expands when heated. This expansion creates pressure. When the pressure in the tank reach 150 psi (pounds per square inch), the safety relief valve located on the side or top of the heater will open to release this excess pressure. When the pressure is relived sufficiently, the valve will close usually leaving a small amount of water on the floor.

The thermal expansion tank, installed on the cold-water inlet of the water heater, is designed to absorb the expanding water. Customers may also require a pressure-reducing valve which will reduce the incoming water pressure to the standard pressure of 50 psi. This valve, installed at the water meter, will correct pressure to the entire house. In some cases, both the pressure-reducing valve and the expansion tank may be needed to correct the problem. Please check with your local water authorities for more information about this problem.

NOTE: Most old heaters are sufficiently corroded that thermal expansion doesn't affect the relief valve. It usually cracks the old tank, forcing the old heater to be replaced.

#2 - Water Temperature

Another common complaint with new water heaters is temperature. Some think that the new heater isn’t producing the same water temperature that their old unit produced. For the most part, that is true! Old water heaters were set at 135 to 140F and could scald a person, particularly children, in a matter of seconds. New water heaters are set 120F degrees to prevent scalding. Most water heaters can be turned up, but we won’t change the manufacturers settings. Please refer to your owners manual or the front of the heater for detailed instructions.

#3 - No Hot Water (After New Installation)
Sometimes after an installation the new water heater may fail to heat up completely. There are several factors which may cause this problem. Electric water heaters are more susceptible to these problems. Here are a few examples:

This happens many times, especially if the reason for the water heater replacement was “No Hot Water” and not a leaking tank. Even if the water heater is replaced, the electrical problem won’t be corrected until the power company repairs or replace the timer.
#4 - Electric Water Heater Keeps Tripping The Breaker or Fuse

New water heaters, especially 5500 watt 12 yr. units, draw more power than many of the older water heaters. This puts additional strain on the existing breaker. New breaker or fuses should take care or the problem.

#5 - Gas Water Heater's Pilot Is Out

Pilot outages can be caused by either a bad draft, condensation, or a bad thermal couple. Thermal couples are a warranty item and are covered by the manufacturer for 6 Year Parts and One Year Labor Warranties.

  • BAD DRAFTS: can be caused by high winds making their way
    down the chimney. A chimney cap generally will remedy the
  • CONDENSATION: is usually a problem which occurs in the winter
    time. The new water heater travels to your home in a cold environment.
    When the heater is first turned on the heat creates
    condensation in the flue chamber of the heater. The water will
    then drip onto the flame pan creating a “sizzling” sound. This
    sometimes sounds like the water heater is leaking. Trust Us, It’s
    Not. The condensation sound stops about 2 to 3 days after installation.
    If after that time the heater still making that sound,
    please call for service.
  • BLOCKED CHIMNEYS: A blocked chimney is a very serious situation. If the water heater is
    unable to vent through a chimney due to a blockage, Carbon Monoxide
    will build up in the basement. CO is very dangerous and can
    be fatal to the inhabitants of the home. If we find that the new water
    heater is not venting properly WE WILL SHUT OFF THE WATER HEATER

When the problem is in hard to reach places

Camera Inspections

As more and more townships are requiring sewer inspections as part of the sale. Springfield plumbing can deliver color inspections of the underground piping to provide “Peace of Mind” to the existing or new homeowners. Our technicians are certified in inspections by the PHCC and can work with the local townships.

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Manufacturers We Utilize